Dimedigitals Refund & Replacement Policy

Thank you for shopping at Dimedigitals. Because we provide digital goods, SaaS coupon codes, and account upgrades, our return policy differs from traditional retail stores. Please read our guidelines below to understand how we handle refunds and replacements for digital items.

7-Day Money-Back Guarantee

Every order is covered by a 7-day money-back guarantee. Within 7 days of purchase you are entitled to a full refund if:

  • The key, code, or account is faulty, invalid, or was never delivered — no questions asked; or
  • You simply changed your mind and the key has not yet been redeemed or activated.

Once a key has been redeemed it cannot be reclaimed, so change-of-mind refunds no longer apply after activation. Your purchase is still protected: our free-replacement guarantee covers you for the full licence term you paid for if the product ever stops working.

Digital Goods & Instant Delivery

Due to the nature of digital products, once a coupon code, activation link, or premium account credential has been delivered to your email and accessed, it cannot be “returned.” Therefore, we do not offer refunds for “change of mind” or accidental purchases once the digital product has been delivered.

When Are Refunds or Replacements Granted?

We stand by the quality of our digital services. You are fully eligible for a replacement or a full refund under the following conditions:

  • Defective or Invalid Code: The coupon code or activation link provided to you does not work, is invalid, or has already expired upon delivery.
  • Non-Delivery: You paid for the product, but due to a technical error, you never received the email containing your product details (and our support team is unable to manually deliver it to you).
  • Service Disconnection: If your 6-month or 1-year subscription unexpectedly drops or reverts to a free tier before the promised timeframe ends, and our support team cannot restore it, you will receive a replacement or a pro-rated refund.

When Are Refunds NOT Granted?

We cannot issue refunds under the following circumstances:

  • Change of Mind After Activation: You purchased a product, successfully redeemed or activated it, and then decided you no longer want the service. (Before redemption, the 7-day money-back guarantee above applies.)
  • Incompatible Hardware/Software: You purchased software or a subscription without checking if it works on your specific device (e.g., buying a Mac-only app when you use Windows).
  • Third-Party Account Bans: If your personal account is banned by the original software provider (e.g., Canva, LinkedIn, etc.) due to your violation of their terms of service.

How to Request a Replacement or Refund

If you experience an issue with your digital purchase, we are here to help! Please do not file a dispute with your bank or credit card company immediately, as this delays the process significantly.

Instead, please contact us at support@dimedigitals.com or visit our Contact Us page. Include your Order Number and a screenshot of the error you are experiencing. Our team will verify the issue and issue a replacement code or process your refund within 24 to 48 hours.

Late or Missing Refunds

If your refund has been approved and processed by our team, but you haven’t received it yet:

  • First, check your bank account again.
  • Contact your credit card company or PayPal; it may take 3 to 5 business days before your refund is officially posted to your statement.

If you have done this and still have not received your refund, please contact us for further assistance.